Bitkingz Casino - Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your use of the Bitkingz Casino website located at bitkingzofficial.au (“the Website”, “we”, “us”, “our”).

1.2. By registering an account or using any part of our services, you confirm that you have read, understood, and accepted these T&Cs along with our Privacy Policy and Responsible Gambling Policy.

1.3. If you do not agree with any part of these T&Cs, you must not use the Website or related services.

2. Definitions

  • Player/User/You: Any individual who registers or interacts with the Website.
  • Account: Your personal profile created on the Website.
  • Games: All casino games, live dealer games, and other entertainment products offered.
  • Operator: The legal entity responsible for operating Bitkingz Casino.
  • Bonus: Any promotional offer such as free spins, bonus credits, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the legal gambling age in your Australian state or territory, whichever is higher, to register and play.

3.2. It is your responsibility to ensure that online gambling is legal in your jurisdiction before accessing the Website.

3.3. Employees of the Operator, their immediate family members, affiliates, and license holders are prohibited from registering or playing.

4. Account Registration and Security

4.1. Only one account per individual, household, IP address, or device is permitted.

4.2. You must provide accurate, complete, and up-to-date information during registration, including full name, date of birth, residential address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and account security.

4.4. The Operator may request identity verification at any time, requiring documents such as government-issued ID, utility bills, or payment proofs.

4.5. Providing false, misleading, or incomplete information may result in account suspension, closure, and forfeiture of winnings.

5. Account Management

5.1. You are responsible for all activity conducted through your Account.

5.2. Keep your account details current and notify us of any changes promptly.

5.3. You may close your Account at any time by contacting Customer Support.

5.4. We reserve the right to suspend, restrict, or terminate Accounts if we suspect fraud, abuse, collusion, or violation of these T&Cs.

5.5. Should you forget your password, use the password recovery tool or contact Support for assistance.

6. Deposits

6.1. Deposits must be made using payment methods registered in your name.

6.2. Minimum and maximum deposit limits apply and are detailed in the Banking section of the Website.

6.3. We do not charge fees for deposits; however, your financial institution may apply charges.

6.4. Bitkingz Casino is not a financial institution and does not provide credit or loans.

6.5. Deposited funds must be used solely for wagering. Suspicious or irregular deposit activity may lead to account restrictions or closure.

7. Withdrawals

7.1. Withdrawals will be processed to the original payment method where possible.

7.2. Withdrawal limits apply as outlined in the Banking section.

7.3. Identity verification is mandatory before processing withdrawals and may require you to submit documents.

7.4. While we aim to process withdrawals promptly, delays caused by external payment providers are beyond our control.

7.5. To withdraw your full balance and close your Account, contact Customer Support.

8. Inactive Accounts and Fees

8.1. Accounts with no login activity for six (6) consecutive months will be classified as inactive.

8.2. An inactivity fee may be charged monthly against any remaining balance after prior notification.

8.3. Accounts with zero balance may be closed after extended inactivity.

8.4. Reactivation of dormant accounts is possible by contacting Customer Support and verifying your identity.

9. Responsible Gambling

9.1. Bitkingz Casino is committed to promoting responsible gambling and provides tools such as deposit limits, wagering limits, session time limits, and self-exclusion options.

9.2. If you believe you are experiencing gambling-related harm, please use these tools or contact our support team for assistance.

9.3. For more information and external support, please visit the Australian Government’s Gambling Help Online service.

10. Prohibited Conduct

10.1. The following behaviours are strictly prohibited:

  • Fraud, collusion, or money laundering.
  • Use of bots, automated scripts, or software to manipulate gameplay.
  • Cheating or exploiting technical errors.
  • Maintaining multiple accounts.
  • Using VPNs or proxies to bypass geo-restrictions or age verification.
  • Sharing your account or allowing others to play on your behalf.

10.2. Accounts found engaging in prohibited conduct may be suspended or terminated, and winnings forfeited.

11. Promotions and Bonuses

11.1. All promotions and bonuses are subject to specific terms and wagering requirements, available on the Promotions page.

11.2. Abuse of bonuses, including multi-accounting or collusion, will result in bonus revocation and forfeiture of winnings.

11.3. Bonuses may have expiry dates and game restrictions as specified in their terms.

12. Fair Gaming

12.1. All games on Bitkingz Casino use certified random number generators (RNGs) to ensure fairness and comply with Australian standards.

12.2. We reserve the right to void bets or winnings if technical errors or breaches of these T&Cs are detected.

13. Limitation of Liability

13.1. Bitkingz Casino is not liable for any losses or damages arising from use of the Website, including interruptions, errors, or delays.

13.2. You gamble at your own risk; our maximum liability is limited to the amount of your last deposit.

13.3. We disclaim responsibility for external websites linked from our platform.

14. Privacy and Data Protection

14.1. Your personal data is collected and processed in accordance with our Privacy Policy.

14.2. We implement industry-standard security measures to protect your information.

14.3. For full details, please review our Privacy Policy.

15. Intellectual Property

15.1. All content, trademarks, logos, and materials on the Website are owned by Bitkingz Casino or its licensors.

15.2. You may not reproduce, distribute, or modify any content without prior written consent.

16. Dispute Resolution

16.1. For complaints or disputes, please contact Customer Support first.

16.2. We aim to resolve issues fairly and promptly.

16.3. If unresolved, disputes may be escalated to an independent Alternative Dispute Resolution (ADR) scheme or regulatory authority.

16.4. All dispute communications must be submitted in writing.

17. Changes to Terms and Conditions

17.1. We reserve the right to update these T&Cs at any time.

17.2. Significant changes will be communicated via email or on the Website.

17.3. Continued use of the Website after changes constitutes acceptance.

17.4. You are responsible for reviewing these T&Cs regularly.

18. Contact Information

For support, inquiries, or to exercise your rights, please contact us:

By registering and playing at Bitkingz Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For information on responsible gambling and support services, visit the Australian Government’s Gambling Help Online.