Responsible Gambling at Bitkingz Casino

At Bitkingz Casino Australia, we are committed to promoting responsible gambling practices and ensuring our platform remains a safe environment for all players. We understand that whilst gambling can be an enjoyable form of entertainment, it can also pose risks if not approached responsibly. Our mission is to provide you with the tools and information necessary to maintain control over your gambling activities.

Player Protection Tools

We offer comprehensive tools to help you manage your gambling behaviour and stay within safe limits:

  • Deposit Limits: Set daily, weekly, or monthly deposit restrictions to control your spending
  • Wager Limits: Establish maximum betting amounts per session or time period
  • Loss Limits: Define the maximum amount you're willing to lose within specified timeframes
  • Session Time Limits: Control how long you spend gambling in each session
  • Self-Exclusion: Temporarily suspend your account for periods ranging from 24 hours to 6 months
  • Permanent Account Closure: Request permanent closure of your account if needed

These limits can be adjusted through your account settings or by contacting our support team at [email protected].

Recognising Problem Gambling

Gambling should always remain a form of entertainment. Consider whether you might have a gambling problem if you:

  • Spend more time or money gambling than you can afford
  • Chase losses by increasing bets or gambling more frequently
  • Borrow money or use credit to fund your gambling
  • Neglect work, family, or social responsibilities due to gambling
  • Feel anxious, depressed, or guilty about your gambling habits
  • Lie about your gambling activities to friends or family
  • Use gambling as an escape from problems or negative emotions
  • Find it difficult to stop gambling even when you want to

If any of these situations apply to you, we strongly encourage you to seek help immediately.

Responsible Gambling Guidelines

To maintain healthy gambling habits, we recommend following these best practices:

  • Set a budget before you start gambling and never exceed it
  • View gambling as entertainment, not as a way to make money
  • Never gamble with money you cannot afford to lose
  • Take regular breaks and don't gamble for extended periods
  • Avoid gambling when you're upset, stressed, or under the influence of alcohol or drugs
  • Don't chase losses - accept them as part of the entertainment cost
  • Maintain a balanced lifestyle with other hobbies and interests
  • Keep track of your gambling time and spending

Self-Exclusion and Account Closure

If you need to take a break from gambling, we offer several options:

  • Temporary Self-Exclusion: Block access to your account for 24 hours up to 6 months
  • Permanent Self-Exclusion: Permanently close your account with no option to reopen

To initiate self-exclusion, contact our responsible gambling team at [email protected] or use our live chat service. Please ensure you withdraw any remaining account balance before requesting closure.

For broader protection, consider registering with the National Self-Exclusion Register (BetStop), which blocks access to all licensed gambling operators in Australia.

Protecting Minors

Bitkingz Casino strictly prohibits gambling by anyone under 18 years of age, in compliance with Australian law. To protect minors:

  • Keep your login credentials secure and private
  • Never leave your account logged in on shared devices
  • Use parental control software to restrict access to gambling websites
  • Educate young people about the risks of gambling

Getting Help

If you're concerned about your gambling or that of someone close to you, professional help is available:

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available to provide confidential support and assistance. Contact us at [email protected] or through live chat for immediate help with setting limits, self-exclusion, or accessing support resources.

Remember: Gambling should be fun and within your means. If it stops being enjoyable or starts causing problems, it's time to seek help.