Privacy Policy

Welcome to Bitkingz Casino Australia. This Privacy Policy outlines how we, Bitkingz Casino (“we,” “us,” or “our”), collect, use, and safeguard your personal information when you access or use our website at bitkingzofficial.au and related services. By using our services, you agree to the terms detailed in this policy. If you do not agree with this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Bitkingz Pty Ltd, registered and operating in Australia. For any privacy-related queries, you may contact our Data Protection Officer at [email protected].

2. Personal Information We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

  • Full name (first and last name)
  • Contact details such as email address, phone number, and postal address
  • Date of birth and gender
  • Account registration details and profile information
  • Transaction data including deposits, withdrawals, and payment method details
  • IP address and device information (e.g., browser type, operating system)
  • Usage data such as login times, pages visited, and interaction with our services
  • Verification documents for identity confirmation and compliance with Australian gambling laws
  • Information from third-party sources for fraud prevention and responsible gambling
  • Any other data you voluntarily provide when contacting us or using our services

3. How We Use Your Personal Information

Your personal data is used for the following purposes:

  • To create and manage your Bitkingz Casino account
  • To verify your identity and age, ensuring compliance with Australian gambling regulations
  • To process payments, withdrawals, and other financial transactions securely
  • To comply with legal obligations, including anti-money laundering (AML) and responsible gambling requirements
  • To communicate with you about your account, service updates, and policy changes
  • To administer promotions, bonuses, and competitions you participate in
  • To send you marketing communications with your consent, which you may opt out of at any time
  • To personalise your experience and tailor content and offers to your preferences
  • To improve our website, services, and internal policies through analysis and feedback
  • To monitor transactions and activities for security and fraud prevention

4. Legal Basis for Processing Your Data

We process your personal information in accordance with the Privacy Act 1988 (Cth) and other relevant Australian laws. Our lawful bases for processing include:

  • Your consent, where required
  • Performance of a contract (e.g., providing our services to you)
  • Compliance with legal and regulatory obligations, including those under the Australian Communications and Media Authority (ACMA) and Australian Transaction Reports and Analysis Centre (AUSTRAC)
  • Our legitimate interests, such as improving services, preventing fraud, and protecting our business

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. Typically, data is kept for a period of up to seven years following account closure or last activity, in line with Australian regulatory requirements, including taxation and anti-money laundering laws.

6. Marketing Communications

We may send you marketing materials about Bitkingz Casino or our partners if you have provided your consent. You can manage your marketing preferences or unsubscribe at any time by adjusting your account settings or using the unsubscribe link in our emails. We respect your choices and will process your requests promptly.

7. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

  • Essential cookies to enable website functionality and security
  • Preference cookies to remember your settings
  • Analytical cookies to understand website usage and improve performance
  • Advertising cookies to deliver relevant promotions and content

You can control or disable cookies through your browser settings; however, some cookies are necessary for the proper functioning of our site.

8. Sharing and Disclosure of Your Data

Your personal information may be shared with:

  • Service providers such as payment processors, software vendors, and hosting providers
  • Regulatory authorities, including the Australian Communications and Media Authority (ACMA) and AUSTRAC
  • Agencies involved in identity verification, fraud prevention, and responsible gambling
  • Other entities within the Bitkingz corporate group
  • Third parties authorised by you to access your data

If your data is transferred outside Australia, we ensure it is protected by appropriate safeguards consistent with Australian privacy laws.

9. Data Security

We employ robust technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits.

10. Your Privacy Rights

Under the Australian Privacy Act and related regulations, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal and contractual obligations
  • Object to or restrict the processing of your data in certain circumstances
  • Withdraw your consent at any time without affecting prior processing
  • Request data portability where applicable
  • Complain about our handling of your data to us or to the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected].

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We encourage you to review this page periodically. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Complaints and Contact Information

If you have any concerns or complaints regarding our privacy practices, please contact us first at [email protected]. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/privacy/making-a-privacy-complaint.

13. Responsible Gambling

Bitkingz Casino is committed to promoting responsible gambling. We use your data to support self-exclusion, limit setting, and other harm minimisation measures as required by Australian law. For more information and support, please visit Gambling Help Online, Australia's national provider of free and confidential gambling counselling and support services.

Last updated: 28.06.2024